ZAHIDULALAMRUBEL.COM opens the doorway for everybody to shop over the Internet. Our dedicated ZAHIDULALAMRUBEL.COM quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with affordable delivery charge. We process all deliveries through reputed courier services as well as our in-house delivery team. We deliver products all over the Bangladesh as well as the world. If there is any modification in delivery charge for a particular item, it is mentioned in product details.
Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another.
Order after 5 PM will be considered as an order of next business day. Our business days exclude government holidays / public holidays.
Note: It is requested to the respected customers to refrain from buying excessive goods by being panicked. We are unable to entertain any bulk quantity during COVID-19. Delivery may delay due to COVID-19.
Exceptional Delivery: There are some exceptional items imported from outside Bangladesh. These items can take more days to reach you.
You can make your purchases on ZAHIDULALAMRUBEL.COM and get delivery from anywhere in the world. Delivery charge varies according to customers’ country. In case of paid order, ZAHIDULALAMRUBEL.COM cannot be held liable if customer does not receive it within 2 months.
Replacement Guarantee: We provide great customer experience each time you shop with your ZAHIDULALAMRUBEL.COM. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents to avail replacement service.
All you need to do is give us a call or drop an email at firstname.lastname@example.org within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by ZAHIDULALAMRUBEL.COM team. Replacement cannot be possible if the product is burnt, damaged by short circuit, broken by customer or damaged while using by customer.
We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office address (233, Central Basabo Sabujbagh, Dhaka-1214 Bangladesh). Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’.
In case of products sold out at merchant’s end, customer can choose any other product from our website or can keep the amount debited to his ZAHIDULALAMRUBEL.COM account as shopping credit.
Refund: If any order is cancelled, payment against such order will generally be refunded within 15 working days, but the refund process may take more time depending upon the payment service gateway provider’s clauses. Provided that received cash back amount, if any, will be adjusted with the refund amount. The refund will be initiated within the same payment channel i.e. if the customer pays via bKash, then the customer will be refunded through bKash. The customer cannot be refunded via any other payment channel. But ZAHIDULALAMRUBEL.COM retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.
The customer will not be eligible for any cash back/bonus against his principal amount in case of refunds because if the order is cancelled, its related cash back will also be cancelled. ZAHIDULALAMRUBEL.COM is not bound to pay any kind of service charge or cost for the refunded amount.
In case of refunding card payment, the refund will be returned directly to the customer’s debit/credit card if customer claims a refund to his bank. Then we will be informed about it via SSL COMMERZ and take necessary initiatives. Card payment can be refunded only to the card holder’s account via bank and cannot be refunded partially as per policy.